Susan Gaffney

Vice President of Membership, Development, and Operations  |  [email protected]

Susan Gaffney is the Vice President of Membership, Development, and Operations. She provides strategic direction for the organization’s fundamental work of ensuring that our robust membership is engaged and supported while tackling the critical issues related to chronic health conditions at the heart of NHC’s mission. Her progressive experience in the health and nonprofit sectors allows her to draw on a range of skills and experiences in helping to drive NHC’s work.

Prior to joining NHC in March 2020, she was the National Director of Membership and Governance at NAMI, the National Alliance on Mental Illness, where she focused on nonprofit governance, compliance, strategy, and member support. She has also worked in a variety of roles in the nonprofit education and health sectors in Washington, DC, New York, and San Francisco including the Department of Child and Adolescent Psychiatry at Columbia University College of Physicians and Surgeons and the Mount Sinai Adolescent Health Center.

Gaffney earned a master’s in Nonprofit Management and Public Policy from the Milano School of Policy, Management, and Environment at The New School in New York City, and a bachelor’s in history from St. Bonaventure University. She is certified in Group Facilitation by the Institute of Cultural Affairs and as a Change Management Practitioner by Prosci.